Terms and Conditions

General information

By acessing para-farma.com, each user agree to respect and comply with these Terms and Conditions./p>

The para-farma.com sells cosmetic products, dietary supplements and other health products.

The para-farma.com is owned by Salus2be, Lda, headquartered at Rua Afonso Prata 1495-061 Algés, Portugal, with a physical store located at Rua Aquilino Ribeiro nº34B, 2790-027 Carnaxide.

The email address of Para-farma is para-farma@salus2be.pt and the customer support number +351 211 622 502 from Monday to Friday, from 9 am to 6 pm.

                                                                                                                                                                                                                                                                                                                  

Price and selling products

The price of each product is determined by para-farma.com and can be freely changed at any time. Changes in the price of the products do not affect the order whose reception and acceptance has already been confirmed to the Customer.

The sale price of the products indicated on para-farma.com includes VAT at the applicable legal rate.

                                                                                                                                                                                                                                                                                                                  

Payment

The customer has the following payment methods available: credit card (Visa and Mastercard), MB WAY, PayPal and ATM reference.

Shipping charges are calculated per order, so the shipping fee depends on the location where the order will be delivered.

If you have any questions during the payment, please contact our customer service team.

Para-farma.com will take all reasonable care to keep the customer's order and payment details safe, but in the absence of negligence on its part, para-farma.com cannot be held responsible for any damage suffered if a third part acquire unauthorized access to any data the customer provides when accessing or ordering from the website. Unfortunately, the transmission of information over the Internet is not completely secure.

Para-farma.com will do its best to protect personal data but cannot guarantee the security of the data transmitted to the Website; any transmission is at the customer's own risk. As soon as information is received, para-farma.com will use strict procedures and security features to try to prevent unauthorized access.                                                                                                                                                                                                                                                                                                                  

Orders Delivery

When placing an order, the customer will receive an order confirmation and subsequent confirmation email.

The options for the orders delivery, with the respective delivery times and shipping costs, will be available during the purchase process and before the respective payment.

The deadlines seen on the website are an indication of the estimated delivery time.

Estimated delivery times are:

  • Mainland Portugal - up to 2 working days
  • Madeira and Azores - up to 7 working days
  • International - up to 7 working days

Shipping costs may vary according to the geography intended for delivery and weight / dimensions of the products.

We emphasize that bulky or overweight orders (ex: maternity suitcases, large sized coffrets, etc.) are subject to consultation and feasibility analysis. If your order is not within the weight and volume parameters imposed by each modality, our customer support team will contact you for more information and help.

Para-farma.com is not responsible for a wrong address placed by the customer at the time of ordering. If the shipment to the wrong address (placed by the customer) has been carried out through a freeshipping campaign (free shipping) and / or the customer does not pick up the order at a collection point (example: after delivery failure) we will proceed to the charge of postage values (3.5 € for Mainland Portugal and the minimum postage for other regions).

Despite keeping catalog products in stock, certain products are picked up directly from the manufacturer which can delay the order.

It is also possible for an order containing more than one product to be delivered at different times.

Para-farma.com is ruled by the legislation and marketing authorizations of Portugal and is not responsible for shipments (with international destinations) of substances that are not authorized to be sold at the place of delivery.

                                                                                                                                                                                                                                                                                                                  

Thefts, Failures and Losses

All orders are covered by loss insurance. In the event of an order lost, para-farma.com will full refund in voucher or make a second shipment at no additional cost. The order is only considered lost after confirmation by the shipping company.

You should only accept your order if the packaging does not show any signs of damage. If you suspect that your order has been damaged, you must refuse delivery. In this way the order will be returned to our facilities and our team will analyze what happened and contact you. We guarantee the shipment of all ordered products through a barcode validation system and surveillance cameras. All orders are weighed before being shipped and at our carriers' operational centers.

If you have any problems with the receipt of your order do not hesitate to contact us by email to para-farma@salus2be.pt or through our phone or chat.

                                                                                                                                                                                                                                                                                                                  

Returns, changes and refunds

At the time of delivery the customer can return your order, just indicate on the carrier's waybill which anomalies are detected (damaged box, missing item, damaged item, etc.) and contact us indicating whether you want to exchange the items or be refunded for the order placed.

After receiving your order, you can return or exchange any product received that shows damage, irregularities or in case of suspected non-conformity for use, up to 15 days after delivery has been made.

You must contact us when you request the return or exchange of a product, communicating the intention to proceed, mentioning the order number and which products to return. Then, in response to your contact, you will receive an email from us with all the necessary information to proceed with the return. When proceeding according to the instructions and after receiving the return of the products, in their original packaging, without having been object of use (in perfect condition and accompanied by any manuals, etc.) you will receive a new product, a voucher or the return of the value by the same payment method used (depending on each situation). In case of refund, it can take up to 5 working days to be processed.

                                                                                                                                                                                                                                                                                                                  

Cancellation

A product order can be canceled in one of the following situations:

a) The product is not available;

b) The customer has not made the payment;

c) The price shown is not the correct one for the given product due to an error (manual or computer).

                                                                                                                                                                                                                                                                                                                  

Data Protection

Para-farma.com can receive and process the following data about the user: information provided by the user at the time of registration to use the website, when purchasing goods, transactions that he carries out through the website and the fulfillment of his orders.

Para-farma.com may also collect information on the visits frequency of the site, which are statistical data on the browsing actions of users in general and do not identify any individual.

Personal data collected from customers are treated in strict respect and compliance with applicable legislation.